Pet Drugs Online Reviews
Pet Drugs Online Customer Reviews (6)
- Most recent
- Oldest
Avoid. They will fail to deliver the item but they will keep your money
Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though. After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.
Avoid. They will fail to deliver your parcel but keep your money
Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though. After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.
Pet Drugs Online Customer’s Q&A
Pet Drugs Online FAQs
About Petdrugsonline.co.uk Popular Products and Services?
"Petdrugsonline.co.uk" is a licensed supplier of both Prescription and Non-Prescription veterinary medications. The platform has been established since 2005 and is run by a team of UK based veterinary surgeons with over 30 years experience. The platform provides all the support and advice you may require as well as offering extremely competitive prices on all products.
Some of the popular products on the platform include PURINA® PRO PLAN® VETERINARY DIETS Puppy & Adult EN Gastrointestinal® Dry Dog Food, Remend® BioHAnce™ Dry Eye Lubricant Drops for Dogs, PURINA® PRO PLAN® VETERINARY DIETS Adult UR Urinary® Wet Cat Food with Tender Pieces 85g Pouches, NAF Five Star Oestress Calming Support Powder for Horses, CYSTAID® Bladder Support Capsules for Cats, AUDEVARD EKYFLEX ARTHRO EVO Joint Support Complementary Pellets for Horses, YuMOVE® Joint Care Supplement for Senior Dogs, Ocry-gel Eye Lubricant for Dogs, Cats, Horses and Exotics, SUCCEED® Digestive Conditioning Program® for Horses, DOUXO® S3 PYO Leave-On Dermatitis Mousse for Dogs, Protexin® VETERINARY Pro-Kolin Advanced for Dogs, ROYAL CANIN® Veterinary Health Nutrition Sensitivity Control Wet Cat Food with Chicken & Rice in Gravy 85g Pouches, ROYAL CANIN® Anallergenic Veterinary Health Nutrition Dog Food, ROYAL CANIN® Veterinary Health Nutrition Hypoallergenic Dry Dog Food, Protexin® VETERINARY Cobalaplex (Vitamin B12 & B9) Cobalamin and Folate Support for Cats & Dogs, and Ocryl Eye Cleaner and Tear Stain Remover for Dogs, Cats, Horses and Exotics.
The platform has received positive reviews from customers for its competitive prices and great customer service. It has been praised for its fast dispatch and delivery times. Customers have also appreciated the platform's wide range of products and the savings they have made by purchasing from "Petdrugsonline.co.uk".
Petdrugsonline.co.uk Return Policy?
Petdrugsonline.co.uk has a detailed return policy. Customers have 14 days to cancel their order after receiving the purchase, provided it's unopened and unused. To return unwanted items, customers need to email at contact@petdrugsonline.co.uk to cancel the order. The items should be returned to Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS31 2ED. The items must be unopened, unused, and in their original packaging. Once the order has been received, it will be checked, and a refund will be processed if applicable (excluding postage). The refund should be received within 10 days. However, the cost of returning an item is not covered unless the item itself is faulty or the wrong item was sent. Opened or used products cannot be returned.
As for prescription items, due to safety concerns, they cannot accept returns of prescribed medications. This is because the items could have been stored incorrectly or tampered with.
Regarding the shipping policy, all prescription orders are subject to a vet approval process which could take up to 2 business days upon receipt of a prescription for medication. Once the approval process is complete, the order will be processed and dispatched. The delivery charges and time vary depending on the weight of the items and the delivery option chosen. Unfortunately, as of 1st January 2021, delivery to the EU is currently suspended. Also, as of the 14th January 2021, delivery of heavy items (over 2kgs, food) to Northern Ireland is currently suspended, due to restrictions imposed by their courier. For more details, it's recommended to visit their website.
About Petdrugsonline.co.uk Prices and Cost?
Petdrugsonline.co.uk is an online platform that offers a variety of pet care products and medicines. The website features a range of items including PURINA® PRO PLAN® VETERINARY DIETS Puppy & Adult EN Gastrointestinal® Dry Dog Food for £11.75, Remend® BioHAnce™ Dry Eye Lubricant Drops for Dogs for £22.99, and NAF Five Star Oestress Calming Support Powder for Horses for £23.49. Other products include CYSTAID® Bladder Support Capsules for Cats for £12.98, AUDEVARD EKYFLEX ARTHRO EVO Joint Support Complementary Pellets for Horses for £43.00, and YuMOVE® Joint Care Supplement for Senior Dogs for £44.99. The website also offers Ocry-gel Eye Lubricant for Dogs, Cats, Horses and Exotics for £9.48, SUCCEED® Digestive Conditioning Program® for Horses for £46.99, and DOUXO® S3 PYO Leave-On Dermatitis Mousse for Dogs for £15.64. For delivery, the website offers Standard Delivery (3-5 Working Days) for orders over £39 for free and for orders under £39 for £2.99. They also offer Express Delivery (1-2 Working Days) for all orders for £3.49. The prices of the products and the cost of delivery may vary. It is recommended to check the website for the most accurate and up-to-date information.
What are the customer reviews for Petdrugsonline.co.uk?
Petdrugsonline.co.uk has received excellent reviews from customers. The company has a 4.6 rating from over 15,123 reviews. Customers have praised the fantastic service, super fast delivery, and efficient customer service. One customer mentioned that they had an issue with one of their items, and it was dealt with swiftly and to their satisfaction. Another customer appreciated the company's quick response when the courier company failed to deliver due to bad weather conditions. The company sent another parcel via Royal Mail without any questions or delays. Some customers have mentioned that they use Petdrugsonline.co.uk regularly for their pets' medications and find the process very efficient. However, there was a complaint about receiving damaged tins in recent orders. Overall, customers seem to be very satisfied with the services and products offered by Petdrugsonline.co.uk.