Pet Drugs Online Reviews

Terrible Costumer ServiceVery poor experience and misleading practice. I submitted a fully valid prescription on 30th June at 19:30—still before its expiry, and the system accepted it. Yet you refused to dispatch, citing internal “cut‑off times.” I have requested multiple times to see your official policy stating that a valid prescription can be rejected based on the time of day—and I have still not received it. I have also asked repeatedly for contact details for a manager—still nothing. This is completely unacceptable and, based on UK law on prescription validity, potentially unlawful. I am escalating this to the VMD and the Ombudsman, and will share this on review sites to warn other customers. Urgent actions required: 1. Provide the exact policy clause that limits prescription orders by time of day. 2. Share the manager’s contact details immediately. At this point, your practices appear deliberately misleading and designed to extract money for services you had no intention of fulfilling. ⸻ To strengthen your position, here is evidence from your competitor Pet Drugs Online showing actual time frames for prescriptions: “Prescriptions are standardly valid for up to 6 months from the date of signing… If the first dispense takes place during the prescription validity period, the remaining repeats may be dispensed beyond the validity period up to a maximum of 1 year.”  They do not impose any daily cut-off times like yours does. This comparison highlights how your policy is not only absent from public documentation but also out of step with normal industry practice. I will continue to escalate this until I receive: • A clear reference to your policy stating time‑of‑day restrictions. • Managerial contact information. Failure to provide this will lead me to assume your company operates with deliberately hidden and unfair practices, which I will actively expose.

Avoid. They will fail to deliver the item but they will keep your money Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though. After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.

Avoid. They will fail to deliver your parcel but keep your moneyAvoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though. After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.